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Are there resources to help me learn to use the WorkWell Command Center and Mobile App?

Built-in Help Resources The Workwell Command Center has several built-in tools to help you to learn to become proficient and to answer an...

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Saturday, June 15, 2019

Are there resources to help me learn to use the WorkWell Command Center and Mobile App?


Built-in Help Resources

The Workwell Command Center has several built-in tools to help you to learn to become proficient and to answer any questions that might arise.

View the following Video Tutorial:  Help Resources

Help is available in several ways:

  • Per Page Tour
  • Question & Answer Tool
  • Video Tutorials
  • FAQs
  • Blogs
  • Visit the WorkWell website
  • Email requests

The Tour

Each of the main pages of the Command Center provides a tour to acquaint you with the main features of that page.  To activate a Tour, click on the 'EyeGlasses' icon near the top of the page.  For example, on the Scheduler page, this icon is in the upper right as shown.

Start a Tour - On the Scheduler

The tour will begin - a popup appears pointing to a feature of on the Scheduler page and provides a brief overview.  In the example shown, it describes how to highlight the events on the Schedule according to a variety of criteria.  You advance through the tour by clicking the 'Next' and 'Back' buttons on the Tour popup.  Click the 'Exit' button to end the Tour.  


A Step from the Scheduler Tour

There is also a Tour that is common to every page.  This Tour describes how to get around the Command Center.  To activate this Tour, click on the 'Tour' icon in the upper right.
Command Center - Navigation Bar Buttons
Command Center - Navigation Bar Buttons
The picture below shows a step in this Tour.  Here, the Tour popup points to a calendar icon and describes that it activates the Scheduler page and what you can do with it.  If you click 'Next', it will move to the Customer icon and describe how to go to the Customer page and describe what you will find.

Tour Popup Example


Q & A Tool

Click the 'QuickLinks' tab at the top to show a collection of links for Tips, Suggestions, and commonly used features.

Quick Links - Tips and Links to Common Features

Videos

Many video tutorials are available.  Go to the Video page by selecting 'Video Tutorials' from the 'Admin' pull-down menu in the navigation bar at the top.  This will bring you to the video selection page.  Videos are organized into topics (playlists).

Video Dashboard

Below we see the Video playlist for Scheduling.  There are 4 videos about this topic.

Playlist for Videos about Scheduling

Click on the video you want to watch.  The selected video will appear like shown below.

Video Player



FAQs

To access the Frequently Asked Questions page, visit www.workwellsoftware.com/faqs on the WorkWell website.

Blogs

To access the WorkWell Blog, visit www.workwellsoftware.com/blog on the WorkWell website.

WorkWell Website

www.workwellsoftware.com
The pages for Dashboard, Scheduling, Job Management, Customer Management, Route Planning, Quote Management, Charts offer a lot of content that can help you to better understand how the Command Center operates.

Email Requests

Finally, if you do not find an acceptable answer to your question from any of the built-in resources, you can always email your question to WorkWell.  

Email your question to workwellsoftware@gmail.com.  You will generally receive a response within a day, if not almost immediately.  We will call you if you wish.

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